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 Adobe could never be accused of becoming complacent when it comes to software. They are are the last word in picture manipulation, creation and video editing and could easily kick back and enjoy boat drinks for the rest of eternity - we know that's what we'd do. Recently they introduced some very interesting software in the form of Adobe
LiveCycle Enterprise Suite (ES), an integrated family of software
for automating processes that help businesses and governments more
effectively engage with customers, citizens, partners, and suppliers.
LiveCycle ES integrates the capabilities of Adobe Flex and PDF
technologies, while leveraging the reach of Adobe Flash Player and
Adobe Reader to enable a new class of "customer engagement"
applications that easily connect people inside and outside
organizations to internal information and processes.
With LiveCycle ES, organizations can deliver external-facing
applications that are easier to interact with. This enables companies
to better communicate with people who may be frustrated with, or
confused by on-line procedures, and are likely to abandon
transactions, resorting to higher cost avenues such as in-person
visits or phone assistance. By transforming processes such as account
enrollment, claims processing or guided self service into engaging
applications, businesses and governments can improve customer service,
decrease costly cycle times, and manage information faster and more
accurately.
"Our business processes and those at our customer sites typically
involve multiple people needing to review and sign-off on materials
inside and outside our company," says Didier Fleury, CIO, Cegedim, the
European leader in data services and software for the healthcare
industry. "With Adobe LiveCycle ES, we are looking forward to easily
integrate key back-office systems and workflows with front-end
processes that engage with our staff, partners and customers. The more
secure, automated workflows bring new efficiencies to our business and
support our compliance efforts by giving us more control over
processes. We have been impressed by the LiveCycle ES beta software
and look forward to deploying the released software."
LiveCycle ES improves how people worldwide interact with -- and
benefit from -- products and services. For example, financial
institutions can use LiveCycle ES to interact with customers through
high-quality, self-service applications, offering them a wider array
of services on-demand while streamlining processes and minimizing
costs. Additionally, LiveCycle ES enables governments to advance the
quality and breadth of services they offer to citizens, accelerate
time to deliver services, safeguard confidential information and
dramatically reduce inefficiencies.
"With Adobe LiveCycle ES, we can build on the gains we made with
previous versions of LiveCycle to further improve workflows and better
engage employees and customers in everyday processes," said Paul
Heyes, Application Manager, Document Solutions Group, U.S. Bank.
"Enhancing document security, supporting e-signatures, and integrating
other important capabilities are simplified. LiveCycle ES makes
refining our workflows faster and more feasible." |
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